Why every flag needs a citation
A flag without a reason cannot be checked, cannot be disagreed with and cannot be defended later. The audit argument for citations is stronger than the usability argument, and it is the one that matters.
340 firms, 28 countries: what changed in a year, and what didn’t
A year ago we had just over a hundred accounts. Now there are 340 in 28 countries. Some of what we expected to happen did. Much of it didn’t, and that is the more useful list.