Open Bar at mid-year: housing, employment and immigration triage, by the numbers
Six months of Open Bar intake data: 48,000 conversations, three categories that account for most of them, and the parts of the platform that clinics do not touch.
The empathy layer: what we learned building Interview with trauma-informed clinicians
What should a voice agent do when the caller starts crying? We spent six months with three clinicians and 140 mock intakes finding out. The answers were mostly about pacing and consent.
2025, told quietly: what shipped, what didn’t, what we learned
Ten version numbers, three general availabilities, one model. A short account of the year, with the slips left in.
What three months in Lagos taught us about pro-bono software
Two of us spent autumn 2025 embedded with a legal-aid clinic in Lagos. Notes on power, bandwidth, shared phones, language, and the features we quietly removed.
Eighteen months of Open Bar: 4,200 paralegals, what they use and what they ignore
Open Bar launched in December 2023 for legal-aid clinics, public defenders and pro-bono practitioners. Eighteen months on, here is what 4,200 regular users actually do with it, and what they leave alone.