conversational • multilingual • case-aware

The first conversation, handled with care.

ZAAN AI Interview conducts the intake call you never have time for. It speaks thirty-eight languages, listens for what matters, and hands your associates a brief that's already half-drafted — with citations to every word the client said.

38 languagesNative fluency
92% completionvs. 41% web forms
< 90sAverage brief draft
DetectedConstruction defectconf. 0.94 · 00:42
Statute of limitations14 months remainingjurisdiction · NSW
Client moodAnxious, time-pressedoffer reassurance →
9:41● ● ●
Session · 04:18
Initial consult
with M. Okonkwo
ZAAN · listening "Could you tell me when you first noticed the cracks?"
04:18 · 23 minutes remaining
AI Interview Capabilities Discovery Brief Empathy Assistant Use cases How it works Languages Compare
Capabilities

Three things, done quietly well.

Talk

Sub-300ms voice agent in 38 languages. Handles interruptions, switches register from formal to plainspoken, never sounds like a chatbot reading a script.

VOICE · TEXT · MULTI-CHANNEL

Listen

Real-time entity, jurisdiction and statute-of-limitations extraction. Picks up what the client is saying — and what they're carefully avoiding.

SIGNALS · CITATIONS · HESITATION

Brief

A structured intake brief lands in your associate's inbox before the client hangs up — with timestamps, transcripts, conflict checks and a fit score.

PDF · DOCX · CRM HANDOFF
Discovery

Asks what a junior would, knows what a partner does.

Trained on twelve thousand recorded intake calls from seven jurisdictions, Interview knows which question opens a door — and which one closes it.

  • Branching by matter type. 240+ playbooks for personal injury, employment, immigration, family, commercial, and growing.
  • Plain-English to legalese. Translates "the boss kept changing my hours" into variation of contractual terms — Fair Work Act §62.
  • Conflict-aware. Cross-checks names, ABNs and counterparties against your matter database in real-time.
  • Knows when to stop. Flags when it's outside scope.
interview.zaan.law/s/4f8a2 · live
M
M. Okonkwo · prospective client
EN-AU · 04:18
Recording
Z
Thanks for reaching out, Maya. I'm going to ask a few questions so the right person at Linden & Hart can call you back this afternoon. Sound okay?
04:02 · ZAAN
M
Yeah, that's fine. It's about the apartment we bought last year — there's cracks in the walls.
04:09
Z
Got it. Sorry to hear that. Could you tell me when you first noticed the cracks, and whether they've changed since?
04:18 · listening...
+ Settlement date?+ Strata involved?+ Photos available?
Z
app.zaan.law/intake/M-OK-2026-0341
Intake brief · M-OK-2026-0341DRAFTED BY ZAAN
Maya Okonkwo · construction defect, residential
23m 04s call·NSW jurisdiction·completed 14:08 AEST
Client & matter
Client
Maya Okonkwo, +61 4xx xxx 219conf.
Property
Unit 14B, 218 Marrickville Rd, Sydney NSW02:11
Settlement
14 March 2024 · 22 months ago04:48
Counterparty
Halcyon Build Pty Ltd · ABN 49 612 884 ***verified
Conflict check
Clear
Issues identified
Primary
Latent structural defect — load-bearing wall, vertical cracking ≥ 2mm
Secondary
Possible breach of statutory warranty, Home Building Act 1989 (NSW), s 18B
Statute of limitations
14 months remaining (6-year structural)computed
Tags
Time-sensitivePropertyConstruction
Case fit · partner P. Linden
7.4
Brief

The handoff your associates actually want.

Every call produces a structured brief — facts, parties, jurisdiction, statute of limitations, suggested matter type, even a fit-score against the partners on your rota.

  • Cite-back to the call. Hover any field to hear the exact moment the client said it.
  • Statute of limitations math, done. Computed the moment a date is mentioned, jurisdiction-aware.
  • Routes itself. Lands in Clio, Salesforce, Microsoft Dynamics, or your homegrown PMS.
  • Editable, accountable. Every change tracked; the AI's draft never overwrites a lawyer's edit.
Empathy layer

Hears what isn't said.

We trained Interview alongside trauma-informed clinicians. It detects hesitation, urgency and confidence in real-time.

  • Pace adapts. Long pauses don't get filled — they get held.
  • Plain language by default. Never says "tortious interference" when "what they did was wrong" will do.
  • Human handoff, instantly. Clients can ask for a person at any moment.
  • Discloses itself. Says it's an AI, in the first sentence. Records consent, every time.
transcript · annotated · 04:18 → 06:42

CLIENT 04:23 And, um... we noticed them maybe... I think six months agoH1? But my husband said it was just settling. It's definitely worse now thoughC1.

ZAAN 04:36 Take your time. When you say worse — could you describe what changed?

CLIENT 04:48 I really need to know if we have a caseU1, because the warranty thing — someone told me there's a deadline? I don't know if we... I don't know if it's too lateH2.

ZAAN 05:02 I understand. Based on your settlement date, you have time — let me explain why. And then I'll arrange for a partner to call you back today.

Hesitation · 2
Urgency · 1
Confidence · 1
empathy score · 8.2 / 10
Personal legal assistant

A secure assistant for every client.

Most "AI for law" treats every matter as a fresh prompt. ZAAN doesn't. Every client gets their own private database — their facts, their voice, their history — that your firm owns and the model uses to remember.

private · per client · per matter

One client, one memory, forever.

Mrs. Chen's first call was about a tenancy dispute in 2023. Two years later her son asks you to review an SPA. ZAAN remembers her voice, her drafting preferences, her aversion to escrow holdbacks.

Sealed by matter. Each client has their own encrypted vault.
History sticks. Every prior matter is one click away.
Style learned. Tone, formality, redline taste — picked up over time.
Conflicts checked. Every new matter cross-checked against the firm.
Mrs. M. Chen 陈夫人
CLIENT 0418 · 7 MATTERS · WAN CHAI · SINCE 2023
private vault
04 May
2026
spaReviewing draft SPA from son's startup acquisition.
11 Mar
2026
alertCounterparty overlap with 2024 conflict. Surfaced before intake.
22 Sep
2024
briefEstate planning brief — formal Cantonese · plain English summary.
14 Aug
2023
intakeFirst call — tenancy dispute, Wan Chai property. Closed Q4.
AES-256 · Tenanted Never trained on v.184 · 2.4 GB

One client, one database

Every client gets a private encrypted vault — their facts, files, transcripts, and prior briefs.

vault chen_m_0418
7 matters · 184 documents · sealed
not used for training · ever

History that follows

Pick up where the matter left off — six months later, three associates later.

2023 · tenancy · Wan Chai · closed
2024 · estate · trust v.4 · closed
2026 · SPA · inherits trust v.4 + tone

Learns each client's voice

Some clients want formal, footnoted English. Some want Cantonese first. ZAAN learns from accepted edits.

Formality
82%
Hedging
30%
Citations
91%

Firm-wide conflict checks

Every intake is cross-checked against every active and historic matter. Before the call ends.

✓ Counterparty · NorthBay Cap.no overlap
✓ UBOs · 4 namesclear
⚠ Director · L. Mok2024-114

Red-line alerts

The model knows your firm's red lines. When one shows up, it stops and tells you.

Red-line breach · clause 8.4Uncapped indemnity exceeds firm policy. Partner review required.

Critical-case detection

A statute-of-limitations cliff in 48 hours. A criminal exposure. ZAAN pages a partner immediately.

Critical · paged Mr. Reyes
SoL cliff in 41h · employment claim, ACT jurisdiction. Filing window closes Wed 09:00.

Air-gap & offline mode

For classified matters, prison interviews, regional offices with no network. Runs on a sealed laptop.

● Local model · readyoffline
vault · chen_m_0418cached · 2.4 GB
SECURE LAPTOP · ON-PREM APPLIANCE

Inherits your firm's playbook

Prior precedent, fall-back positions, standard carve-outs flow into every assistant. Without leaking client identity.

Playbook v.184 · 2,418 clauses
fall-backs · 412 · jurisdiction-tagged
identity-stripped · k-anonymity ≥ 5

Stays where it should

Swiss data on Swiss tenant. PRC on PRC. Cross-border? Mirror-tenant — both sides keep a copy.

CH · Zurich · ISO 27001 · FADP
PRC · Shenzhen · CCPA · DSL/PIPL
EEA · Frankfurt · GDPR · DORA
Where it earns its keep

Four patterns we see over and over.

Personal injury intake

Catch every fact within hours of the incident, while memory is fresh.

↑ 3.2× sign-up rate

Property & conveyancing

Pull settlement dates, lot numbers, strata details without a 47-field form.

↓ 64% time-to-brief

Family & sensitive matters

An AI never gets tired, never gets impatient, and never lets a vulnerable client feel rushed.

+1.8 NPS points

Immigration & cross-border

Take the call in the client's first language. Hand the brief in English.

38 languages, native-fluent
How a call flows

From phone ringing to brief in inbox.

00:00

Connect

Ring your number, or click a link. ZAAN answers, identifies itself as AI, gets consent.

00:30

Discover

Branches into the right playbook. Extracts entities, dates, jurisdictions — silently.

15:00

Confirm

Reads back what it heard, lets the client correct. Asks for docs, generates SMS link.

22:00

Hand off

Brief, transcript, audio and conflict check land in your PMS. Partner gets Slack ping.

Multilingual

Take the call in any language.

Trained on bilingual legal corpora across thirty-eight languages. Code-switching mid-sentence is fine.

38 languages · 14 dialects · 2 sign languages (beta)

EnglishEnglish
Mandarin普通话
Cantonese粵語
SpanishEspañol
PortuguesePortuguês
FrenchFrançais
GermanDeutsch
ItalianItaliano
DutchNederlands
PolishPolski
RussianРусский
UkrainianУкраїнська
Arabicالعربية
Hebrewעברית
TurkishTürkçe
GreekΕλληνικά
Hindiहिन्दी
Bengaliবাংলা
Tamilதமிழ்
Punjabiਪੰਜਾਬੀ
Urduاردو
Japanese日本語
Korean한국어
VietnameseTiếng Việt
Thaiภาษาไทย
IndonesianBahasa Indonesia
FilipinoTagalog
MalayBahasa Melayu
SwahiliKiswahili
YorubaYorùbá
HausaHausa
Amharicአማርኛ
CzechČeština
RomanianRomână
HungarianMagyar
SwedishSvenska
NorwegianNorsk
FinnishSuomi
vs. the alternatives

A voice agent that's actually built for law.

 
Generic AI receptionists
ZAAN AI Interview
Jurisdiction-aware statute math
Not supported
14 jurisdictions, real-time
Conflict checks against your matter DB
Manual export
Live, in-call
Trauma-informed conversational design
None
Co-designed with clinicians
Cite-back to audio timestamp
Transcript only
Field-level
Multilingual brief handoff
5 languages
38 languages
SOC 2, ISO 27001, CCPA, GDPR
Some
All four · audited Q3 '25
Editable, version-controlled brief
Read-only PDF
Full edit history
Hear it for yourself

Try a sample call. Three minutes, no signup.

Pick a matter type and a language. ZAAN will call you back, conduct an intake, and email you the brief.

Request a demo call See contract review